FAQs

ORDERS

Can I change or cancel my order?
We begin processing orders immediately. If you need to make a change, please email [email protected] as soon as possible. We cannot guarantee amendments once an order has been placed.

I haven't received an order confirmation email. What should I do?
Please check your junk/spam folder. If you still can't find it, contact us at [email protected] with your name and the email address used at checkout.

SHIPPING & DELIVERY

How long will my order take to arrive?
Please see our Delivery Information page for estimated timeframes by destination.

How do I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. Allow up to 24 hours for tracking to update.

My order shows as delivered but I haven't received it.
Please check with neighbours and any safe places on your property. If you still can't locate your parcel, contact us and we'll investigate with the courier.

RETURNS & REFUNDS

How do I return an item?
Please visit our Returns Policy page for full details and instructions.

When will I receive my refund?
Refunds are processed within 5–7 business days of us receiving your return. You'll receive an email confirmation once your refund has been issued.

PRODUCTS & SIZING

How do I find my size?
Visit our Size Guide for full measurements. If you're between sizes, we generally recommend sizing up.

How should I care for my garments?
Care instructions are printed on the label of each garment. As a general rule, we recommend a cool gentle wash or dry clean only for embellished pieces.

CONTACT

Can't find what you're looking for? Contact our team — we're happy to help.