Terms & Conditions

Please read these terms and conditions carefully before using the Queensley website or placing an order. By accessing our site or purchasing from us, you agree to be bound by these terms.

ABOUT US

Queensley operates the website queensley.co. By using this website, you confirm that you accept these terms and that you agree to comply with them.

ORDERS & PRICING

  • All prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable.
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors.
  • You will receive an order confirmation email upon successful placement of your order. This does not constitute acceptance of your order — acceptance occurs when your order is dispatched.
  • Promotion codes and discounts cannot be applied retrospectively and cannot be used in conjunction with other offers unless stated.

PAYMENT

We accept all major credit/debit cards, PayPal, and buy-now-pay-later services where available. Payment is taken at the time of checkout. All transactions are processed securely via Shopify Payments.

DELIVERY

Please refer to our Delivery Information page for full details on shipping costs and estimated timeframes. Queensley is not liable for delays caused by couriers, customs, or events outside our control.

RETURNS & REFUNDS

Please refer to our Returns Policy for full details. Your statutory rights are not affected.

INTELLECTUAL PROPERTY

All content on this website — including images, text, graphics, logos, and designs — is the property of Queensley and is protected by copyright. You may not reproduce, distribute, or use any content without our express written permission.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Queensley shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability to you shall not exceed the total value of your order.

GOVERNING LAW

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

CHANGES TO THESE TERMS

We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes acceptance of the new terms.

CONTACT

For any questions relating to these terms, please contact us at [email protected].