Privacy Policy

This Privacy Policy sets out how Queensley collects, stores and uses information about you when you use or interact with our website, queensley.co, and where we otherwise obtain or collect information about you. This Privacy Policy is effective from April 2026.

SUMMARY

This section summarises how we obtain, store and use information about you. It is intended to provide a general overview only and must be read in conjunction with the full sections of this Privacy Policy below.

  • Data controller: Queensley
  • How we collect information: When you provide it to us (e.g. placing an order, contacting us, signing up for emails) and from your use of our website via cookies and similar technologies.
  • Information we collect: Name, contact details, shipping/billing address, IP address, device and browser information, browsing behaviour on our site.
  • How we use your information: To process and fulfil orders, provide customer support, send marketing communications (with your consent), improve our website, and comply with legal obligations.
  • Disclosure to third parties: Only to the extent necessary to operate our business (e.g. payment processors, fulfilment partners, marketing platforms).
  • How long we retain your information: For no longer than necessary, taking into account legal and contractual obligations.

INFORMATION WE COLLECT

We collect information when you:

  • Create an account or place an order
  • Sign up for our newsletter or marketing SMS
  • Contact us by email, phone, or via our contact form
  • Browse our website (via cookies and analytics tools)

HOW WE USE YOUR INFORMATION

  • To process, fulfil, and communicate about your orders
  • To send you order confirmations, dispatch notifications, and receipts
  • To send marketing emails or SMS where you have consented
  • To improve our website and product offering
  • To comply with applicable laws and regulations

COOKIES

We use essential, functional, analytical, and targeting cookies on our website. You can manage your cookie preferences at any time via your browser settings. For more information, see our Cookie Policy.

DISCLOSURE TO THIRD PARTIES

We share your information with third parties only where necessary, including:

  • Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
  • Fulfilment and logistics partners
  • Email and SMS marketing platforms (e.g. Klaviyo)
  • Analytics providers (e.g. Google Analytics)

We do not sell your personal information to third parties.

YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent to marketing at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected].

CONTACT

For any privacy-related enquiries, please contact: [email protected]

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.