Refund policy

We want you to love every piece. If something isn't right, you can return it within 28 days of delivery.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags attached and free from make-up, tan, deodorant or other marks. For hygiene reasons, bodysuits, swimwear and pierced jewellery cannot be returned unless faulty. Gift vouchers are non-refundable.

How to return

Orders are shipped from the warehouse closest to you, and returns go back to that same warehouse. That means the return address depends on your order, so please don't send anything back before contacting us.

  1. Email [email protected] with your order number and the reason for your return.
  2. Within 2 business days we'll reply with the return address for your order and instructions.
  3. Pack the items securely and send them to that address. We recommend a tracked service, as we can't be responsible for parcels lost in return transit.

Parcels sent without first contacting us, or sent to a different address, may not be accepted.

Return shipping costs

Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item, in which case we cover it.

Refunds

Once your return arrives and has been inspected, we'll email you and process your refund within 5–7 business days, to your original payment method. Your bank may take a few extra days to show it.

Exchanges

We don't offer direct exchanges. If you'd like a different size or style, return your item for a refund and place a new order.

Faulty or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, email [email protected] with your order number and photos, and we'll make it right.

EU right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This also applies to sale items. To withdraw, email us a clear statement of your decision at [email protected]. We will refund the payment, including the original standard delivery cost, within 14 days of receiving your withdrawal notice, and may withhold the refund until we have received the goods back or proof that you have sent them. You pay the direct cost of returning the goods.

Questions

Contact us any time at [email protected] or via our contact page.