Returns

We want you to love every piece. If something isn't right, we're here to help.

ELIGIBILITY

Items may be returned within 28 days of delivery, provided they are:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • Free from make-up, tan, deodorant, or any other marks
  • Not a final sale or marked-down item

For hygiene reasons, bodysuits, swimwear, and pierced jewellery are non-returnable unless faulty.

HOW TO RETURN

  1. Email us at [email protected] with your order number and reason for return.
  2. Our team will respond within 2 business days with return instructions.
  3. Pack your items securely and post them to the address provided.
  4. We recommend using a tracked service — Queensley is not responsible for items lost in return transit.

REFUNDS

Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. Original shipping costs are non-refundable.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

FAULTY ITEMS

If you receive a faulty or incorrect item, please contact us immediately at [email protected] with your order number and photos of the fault. We will resolve this as quickly as possible.